Customer Experience meets improv

We were delighted to have had the chance to showcase the impact of improvisation in design to the Customer Experience Professional Association (CXPA) community in Budapest, Hungary. Our aim with the workshop was to encourage professionals to utilize improv techniques within their design teams and during workshops - and we believe we could involve the team in a sample of activities that demonstrate this.

“It was an eye-opening experience that left us all inspired and empowered…. Key takeaway for me was how improvisation techniques can significantly enhance both customer and employee experience.” Laura Tengerdi, CXPA Hungary

“Incorporating improvisation techniques into our company culture can help us adopt a more human-centric approach, where empathy, creativity, and collaboration are at the forefront of everything we do.” Laura Tengerdi, CXPA Hungary